Bello Privacy Policy
At Bello, we take your privacy seriously and are committed to protecting the personal data you share with us when you visit casinobello.com or use our services. This Bello Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your data. By registering an account or browsing our site, you agree to the practices described below.
Who We Are
Our casino is operated by Hazy Ltd, registered in the Autonomous Island of Anjouan, Union of Comoros, with its Cyprus subsidiary Plickon Limited, and is also published for the brand by Hollycorn N.V. of Curacao. We hold a licence from the Anjouan Gaming Authority, and this licence also covers related brands operated under the same framework. When you play Bello online casino games or use our cashier, Hazy Ltd and its affiliated entities act as the data controllers responsible for your information.
Information We Collect
We gather several categories of information in order to provide our services, verify your identity, and comply with our legal obligations. Here at Bello, we collect data at registration, during gameplay, and throughout the KYC verification process required before your first withdrawal.
- We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
- We record your gaming activity, including deposits, wagers, bonus usage, and withdrawal requests.
- We store identity verification documents, including photo identification, proof of address, bank statements, and card images with partial digits visible as required under our KYC checks.
- We log technical data such as IP address, device type, browser information, and login timestamps.
- We may collect data from phone verification, face verification, or other checks carried out to confirm your identity.
How We Use Your Information
Our Bello platform uses your personal data for a range of legitimate purposes connected to running a safe and compliant gambling service. We at Bello process your information to open and manage your account, process deposits and withdrawals, and apply the terms of our welcome bonus and other promotions. We also use your data to detect fraud, prevent third-party deposits, and verify that you meet the minimum deposit and wagering requirements tied to any bonus you claim.
Our team also uses your information to communicate with you about account activity, respond to support requests through live chat, email, or our contact form, and send you relevant promotional updates where you have not opted out. At Bello Casino, we may use aggregated data to improve our game selection, payment methods, and overall user experience across desktop browser and mobile web platforms.
Legal Basis for Processing
We process your data based on the necessity of performing our contract with you, our legitimate interests in preventing fraud and securing our platform, and our obligation to comply with licensing and anti-money-laundering requirements under our Anjouan Gaming Authority licence. Where required, we rely on your consent, for example for certain marketing communications, which you may withdraw at any time.
Sharing Your Information
We do not sell your personal data. However, Our Bello operation may share information with trusted third parties where necessary to run our services.
- We share data with payment providers such as Visa, Mastercard, Interac, Neteller, Skrill, and cryptocurrency processors to complete deposits and withdrawals.
- We share information with identity verification and fraud prevention partners to complete KYC checks.
- We may disclose data to regulators, including the Anjouan Gaming Authority, where legally required.
- We share information with customer support systems to handle your enquiries sent to [email protected] or [email protected].
Cookies and Tracking
We at Bello Casino use cookies and similar technologies to keep you logged in, remember your language and locale preferences, and analyse how our site is used. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our casino.
Data Retention
We retain your personal data for as long as your account remains active and for a further period afterward as required by our licensing obligations and applicable anti-money-laundering rules. Our Bello compliance team retains KYC documents, transaction records, and communication history for the period mandated by law, after which the data is securely deleted or anonymised.
Your Rights
Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We want you to understand these rights clearly before contacting us.
- You can request access to the personal data we hold about you.
- You can ask us to correct inaccurate or incomplete information.
- You can request deletion of your data, subject to our legal retention obligations.
- You can object to or restrict certain types of processing, including direct marketing.
- You can request a copy of your data in a portable format where technically feasible.
To exercise any of these rights, you can contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection law.
Security Measures
We at Bello apply technical and organisational safeguards to protect your data from unauthorised access, loss, or misuse. Our Bello systems restrict access to sensitive information, including identification documents and payment details, to authorised personnel only. Despite our efforts, no system is completely secure, and we encourage you to use a strong password and avoid sharing your login details with anyone.
Third-Party Deposits and Account Protection
Our policy strictly prohibits third-party deposits. Where we identify that funds have been deposited by someone other than the account holder, we will forfeit related winnings and return the deposit to its rightful owner, in line with our broader commitment to protecting your account and preventing fraud.
VPN and Proxy Connections
We do not permit the use of VPN or proxy connections when accessing our services. Attempting to disguise your location through such tools may result in account restrictions, as it interferes with our ability to verify your eligibility under our target market and restricted country rules.
Restricted Jurisdictions
Bello casino services, including our welcome bonus and other promotions, are not available to residents of a number of restricted countries, a list of which is published on our site and applies equally to bonus eligibility. Additionally, our welcome offer is not available to players located in Ontario, Canada, even where other services remain accessible.
Changes to This Policy
We may update this Bello Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions about how we handle your personal data, or if you would like to exercise any of your privacy rights, please reach out to our support team through live chat, available 24/7, or by email at [email protected]. For payment-related and KYC enquiries, you may also contact [email protected].